Shipping Policy
Last updated: 4 September 2026 · Effective immediately
This policy explains where Sanyasi Store delivers, how long it takes, and what happens when something goes wrong in transit. It applies to every order placed on www.sanyasi.store.
Who you are dealing with
| Store | Sanyasi Store — www.sanyasi.store |
| Operated by | Mokway International |
| GSTIN | 06BYTPS8047M2ZB |
| Place of business | Faridabad, Haryana 121004, India |
| Contact | support@sanyasi.store — email is our support channel, monitored every business day |
Where we deliver
We deliver all over India, to every PIN code our courier partners service. We do not ship outside India at present.
A small number of PIN codes — some remote, restricted and island locations — are not serviceable by any of our partners. If yours turns out to be one of them we will email you within two business days and refund your payment in full. You will never be left waiting on a parcel that was never going to arrive.
Shipping charges
Delivery is included in the price you see. There is no separate shipping charge added at checkout, anywhere in India. The total shown before you pay is the total you pay.
Dispatch time
Our chairs and robes are made to order in small batches, in the size and colour you choose. Nothing sits pre-made in a warehouse, which is why we ask for a few days before it leaves us.
- Orders are dispatched within 3–5 business days of a confirmed, paid order.
- Business days are Monday to Saturday, excluding public holidays.
- During festival periods and sale events dispatch may take a little longer. We will email you if it does.
Delivery time
Once your parcel is handed to the courier, typical transit times are:
- Metro cities — 2–5 business days
- Other cities and towns — 4–8 business days
- Remote areas, the North-East and island territories — up to 12 business days
These are the courier's working estimates, not guarantees. Delivery can be delayed by weather, strikes, road closures, local restrictions or other events outside our reasonable control (force majeure). We will keep you informed if we learn of a delay.
Tracking your order
The moment your order is dispatched we email you the courier name and tracking number, at the address you gave at checkout. Tracking can take a few hours to show its first scan — this is normal and does not mean the parcel is lost.
Please add support@sanyasi.store to your contacts so our emails do not land in spam. If you have not received a dispatch email within seven business days of ordering, write to us and we will chase it.
Getting your address right
Please check your address, PIN code and phone number carefully before paying. An incomplete or incorrect address is the single most common reason a parcel comes back to us. If a shipment is returned undelivered because the address was wrong or nobody could be reached, we will re-dispatch it once you confirm the correct address, and the cost of that second dispatch is yours to bear. If you would rather cancel at that point, we will refund the order value less the shipping actually incurred.
We collect your phone number solely so the courier can reach you on the day of delivery. Please keep it reachable while your order is in transit.
Delivery attempts
Our courier partners generally make up to three attempts to deliver. If all attempts fail the parcel is returned to us, and we will contact you by email to arrange what happens next, as described above.
If your parcel arrives damaged
If the outer packaging is visibly torn, crushed, wet or tampered with, please refuse the delivery where you can, and email us the same day. If you have already accepted it, our Refund & Cancellation Policy sets out exactly how to raise a claim — including the 48-hour window and the unboxing video we ask for.
Risk and title
Risk in the goods passes to you on delivery. Until then, a parcel lost or damaged in transit is our problem to solve, not yours.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000:
Grievance Officer, Sanyasi Store
Mokway International · GSTIN 06BYTPS8047M2ZB
Faridabad, Haryana 121004, India
Email: support@sanyasi.store
We acknowledge every complaint within 48 hours and resolve it within 30 days of receipt. Please quote your order number or invoice number so we can find you straight away.