Refund & Cancellation Policy

Last updated: 4 September 2026 · Effective immediately

We would rather you get the right thing the first time than send the wrong thing back. This policy explains how to cancel, when we accept a return, and how refunds are paid.

Who you are dealing with

Before you order — please ask us

Cancelling an order

You can cancel free of charge at any time before your order is dispatched. Email support@sanyasi.store with your order or invoice number and we will cancel it and refund you in full — no questions, no deduction, no restocking fee.

Once an order has been dispatched it can no longer be cancelled, because it is already with the courier. If you change your mind after that point, please read the next section carefully.

Change-of-mind returns

This is exactly why we ask you to write to us before ordering, and why cancellation is completely free right up to dispatch. Both of those doors are open; please use them.

None of this affects your rights below if what arrives is damaged, defective or not what you ordered.

Damaged, defective or wrong items

How to raise a claim

1. Email support@sanyasi.store within 48 hours of delivery, quoting your order or invoice number.
2. Attach a single continuous unboxing video that begins with the sealed parcel, shows all sides of the box including the shipping label, and runs without a cut until the item is fully unwrapped.
3. Attach clear photographs of the damage or defect, and of the outer packaging.

The unboxing video is not red tape, and it is not us doubting you. It is the only way we can prove to the courier that a parcel left us intact and arrived damaged — without it they reject the claim and we cannot recover the cost. We cannot approve a damage-in-transit or missing-item claim without one, so please start recording before you open the box. It takes thirty seconds and it protects you completely.

What happens next

• We respond within 48 hours of receiving your claim.
• Where a claim is approved we arrange and pay for the return pickup ourselves. Please keep the original packaging until the matter is settled.
• Our first remedy is a replacement. If we cannot replace the item within a reasonable time, we refund you in full instead.
• Returned goods are inspected on arrival. Where the reported fault is confirmed, the refund or replacement is released immediately.

What we cannot accept

To be fair to everyone, a return will not be accepted where the item:

• is reported more than 48 hours after delivery;
• has been used, worn, washed or altered, or carries odour, stains or pet hair;
• is missing its original packaging, tags or accessories;
• has been damaged after delivery through misuse, accident, overloading, or normal wear and tear;
• shows only a minor variation in shade, weave or finish — these are inherent to hand-finished goods and are not defects;
• was reported as damaged in transit without the unboxing video described above.

How refunds are paid

• Approved refunds go back to your original payment method only — the same card, UPI ID or bank account you paid from. We cannot redirect a refund elsewhere.
• We initiate the refund within 2 business days of approving your claim, or of receiving and inspecting a returned item where one comes back.
• Your bank or card issuer then takes a further 5–7 business days to credit it. That leg is outside our control; the reference number we send you is your proof it was sent.
• Where a discount coupon was used, the refund is of the amount actually paid, not the pre-discount value.
• A GST credit note is issued against the original tax invoice for every refund, as the law requires.

Orders we cancel

Very occasionally we may have to cancel an order ourselves — a pricing error, a material that has run out, or a delivery address we cannot service. If that happens we tell you promptly and refund 100% of what you paid, on the terms above.

Still not happy?

Write to our Grievance Officer below. If we still cannot settle it between us, you retain every right available to you under the Consumer Protection Act, 2019, including approaching the consumer commission with jurisdiction over your location. Nothing in this policy limits your statutory rights.