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Terms & Conditions

Last updated: [DATE] · Please review before going live.

These terms govern your use of the VANA website and your purchases from it. By placing an order, you agree to these terms. VANA is operated by Mokway International.

Products & pricing

Orders & payment

Orders are confirmed only after successful payment. We use Razorpay as our payment processor; your payment is handled securely by them. We do not store your card details.

Coupons

Discount coupons are subject to their stated validity and conditions, and may be withdrawn at any time. Only one coupon may apply per order unless stated otherwise.

Limitation

To the extent permitted by law, VANA is not liable for indirect or consequential losses. Nothing in these terms limits your statutory rights as a consumer.

Governing law

These terms are governed by the laws of India, with jurisdiction in the courts of Delhi NCR.

Grievance Officer (required by law)
Name: [YOUR NAME]
Business: Mokway International
Email: [YOUR EMAIL]
Phone / WhatsApp: [YOUR NUMBER]
We acknowledge complaints within 48 hours and resolve them within 30 days, as required under the Consumer Protection (E-Commerce) Rules, 2020.