Shipping Policy
Last updated: [DATE] · Please review before going live.
This policy explains how and where VANA (operated by Mokway International) ships its products.
Where we deliver
We currently deliver within Delhi NCR only. As we grow, we will expand to more locations and update this page.
Dispatch & delivery time
- Orders are dispatched within 3–5 business days of a confirmed, paid order.
- Delivery timelines may vary due to courier partners, weather, or events beyond our control (force majeure).
- Robes are made to order, which may add a short handling time before dispatch.
Shipping charges
Any applicable shipping charges are shown at checkout before payment. Promotional free-shipping offers, when active, will be reflected in your total.
Tracking
Once dispatched, we share tracking or dispatch details on the phone number / WhatsApp you provide at checkout.
Grievance Officer (required by law)
Name: [YOUR NAME]
Business: Mokway International
Email: [YOUR EMAIL]
Phone / WhatsApp: [YOUR NUMBER]
We acknowledge complaints within 48 hours and resolve them within 30 days, as required under the Consumer Protection (E-Commerce) Rules, 2020.
Name: [YOUR NAME]
Business: Mokway International
Email: [YOUR EMAIL]
Phone / WhatsApp: [YOUR NUMBER]
We acknowledge complaints within 48 hours and resolve them within 30 days, as required under the Consumer Protection (E-Commerce) Rules, 2020.