Refund & Cancellation Policy
Last updated: [DATE] · Please review before going live.
We want you to be satisfied with your purchase. This policy sets out when cancellations and refunds apply.
Cancellations
You may request a cancellation before your order is dispatched. Once an order has been dispatched, it can no longer be cancelled, but the returns terms below may apply.
Damaged, defective, or wrong items
As required under the Consumer Protection (E-Commerce) Rules, 2020, we will accept a return or provide a refund/replacement if the product delivered is defective, damaged in transit, or is not the item you ordered. Please contact us within 48 hours of delivery with photos so we can resolve it quickly.
Change-of-mind returns
Because robes are made to order and hygiene-sensitive, we are unable to accept change-of-mind returns on robes once opened or used. Chairs may be returned for change-of-mind only if unused and in original packaging; return shipping in such cases is borne by the customer. This does not affect your rights for defective or wrong items above.
How refunds are processed
- Approved refunds are processed to your original payment method.
- Refunds are initiated promptly once the returned item is received and inspected, in line with RBI and payment-gateway timelines.
Name: [YOUR NAME]
Business: Mokway International
Email: [YOUR EMAIL]
Phone / WhatsApp: [YOUR NUMBER]
We acknowledge complaints within 48 hours and resolve them within 30 days, as required under the Consumer Protection (E-Commerce) Rules, 2020.