Privacy Policy
Last updated: [DATE] · Please review before going live.
This policy explains what information VANA (operated by Mokway International) collects and how we use it.
What we collect
- Details you provide at checkout: name, phone number, and delivery address.
- Order details: what you bought and the amount paid.
Payment card details are handled by our payment processor (Razorpay) and are not stored on our servers.
How we use it
- To process, dispatch, and deliver your order.
- To contact you about your order (for example, on WhatsApp).
- To meet legal and accounting obligations.
How we store it
Order details are stored securely and access is limited to those who need it to fulfil your order. We do not sell your personal information.
Your choices
You may contact us to ask what information we hold about you, or to request correction or deletion, subject to legal record-keeping requirements.
Grievance Officer (required by law)
Name: [YOUR NAME]
Business: Mokway International
Email: [YOUR EMAIL]
Phone / WhatsApp: [YOUR NUMBER]
We acknowledge complaints within 48 hours and resolve them within 30 days, as required under the Consumer Protection (E-Commerce) Rules, 2020.
Name: [YOUR NAME]
Business: Mokway International
Email: [YOUR EMAIL]
Phone / WhatsApp: [YOUR NUMBER]
We acknowledge complaints within 48 hours and resolve them within 30 days, as required under the Consumer Protection (E-Commerce) Rules, 2020.